It’s all about the First Impression
These days in business it is crucial to make that first impression count. We are more connected than ever before, the internet has grown in popularity each year and is now one of the first places users go when looking for information.
As consumers we spend more time choosing businesses and services. One of the key aspects to making that choice is reading reviews online. Whether it is about a specific product or overall business, it can make a difference in whether the consumer buys or not.
Use Reviews to Your Advantage
Reviews are good because they not only allow people to help others make a decision about a product or service; they also offer feedback to businesses from their customers that they may not have otherwise known about.
If these reviews are negative they at least allow businesses an insight into areas that can be improved and which elements of the business they should look into further.
There are also times when unscrupulous ex-employees or competitors try to harm a business by writing untruthful reviews and try to damage your reputation online. Unfortunately this seems to be a tactic that is becoming more popular.
We Improve Your Online Image
We help businesses that have problems with negative reviews online and improve their image. We liaise with businesses and ensure they have a balanced image- it would be unrealistic to not have any negative reviews online at all, we aim to balance out the negative and get real feedback from real customers.
It should be said that it is often the customer that had a negative experience will write about it online as opposed to a positive one. Therefore we get feedback from customers and promote all the positive aspects of the business.
We also work with businesses to ensure that any negative elements that are reported by customers are looked at and addressed. This can help to safeguard the business from further negative comments in the future. We consult with businesses and offer guidance on the best methods and strategies in liaising with customers online, as the way in which you deal with a negative comment make a huge difference to the public’s perception of you.
Contact us today for a free analysis of your online reputation and how we can help your business, please fill out our contact form or call us on 0800 088 5506 today!
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